Technology explainer video for IMIchat

Our second project for IMI, this explainer video concentrates on the benefits of their chat software solutions for clients wanting to use multiple channels to connect with their clients.

IMIchat explainer video script

Have you noticed your customers are doing a lot
less talking and a lot more tapping?

Social media has made communication faster and
easier than ever before.

And today, your customers expect to reach your
business just as easily.

The problem is, it can be tricky to add new
digital channels to your contact centre.

And with so many to choose from, it’s even
harder to orchestrate them all, whilst keeping
your customer’s journey seamless.

That’s where IMIchat comes in – a cloud based
application that lets agents have live two-way
conversations with your customers.

Your customers can simply start one-to-one
conversations with a message, and agents can
contact customers just as easily.

With everything arranged in one interface,
multiple customer conversations are easily
managed, no matter how they contact you –
making handover between agents and channels seamless.

And real-time KPI monitoring, dashboards and
alerts let supervisors see unresolved cases,
track agent productivity and manage service levels.

Rolling out IMIchat is easy too. With nothing to
install, IMIchat can be used as a standalone application,
or easily integrated it into your CRM and ACD systems.

And with new digitals channels popping up all the time,
we’ve made sure they’re easy to add.

You can even set-up automated assistants like chatbots.

Leading contact centers are digitally transforming
the way they interact and engage with their customers.

So, why wait to transform your contact center into a
joined-up agent experience and a true omni-channel
customer experience?

Contact us today for a demo and see how IMIchat can
help you create the perfect digital contact centre.